mosbet Privacy Policy

Introduction and Scope

mosbet operates a reliable and secure online gaming platform for players in Bangladesh. We place the highest priority on the privacy of our users and are committed to protecting their personal information.

This Privacy Policy applies to the mosbet website (mosbet.cam), mobile applications, customer support services, and any other means of communication with us. This Policy is an integral part of our Terms and Conditions.

If you are under 21 years of age, please refrain from using this platform and providing personal information.

What Information We Collect

We may collect the following information when you register, log in, and use services on the mosbet platform:

• Identity Information: Full name, date of birth, national ID card or passport number.
• Contact Information: Email address, mobile number, and postal address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers and bank account details (only the information necessary for transactions).
• Technical Information: IP address, browser type, operating system, device identifier, and cookies.
• Transaction Information: Deposit and withdrawal history, betting records, and bonus usage details.
• Behavioral Information: Time spent on the site, pages visited, preferred game categories, and session data.

How We Collect Information

We collect user information in the following ways:

• Direct Collection: When you register an account, fill out a form, or contact our support team.
• Automatic Collection: Through cookies, web beacons, and analytics tools.
• From Third Parties: Information received from identity verification services, fraud prevention agencies, and payment processors.
• From Public Sources: Such as social media or regulatory authority databases (where necessary).

Purpose of Data Use

mosbet uses collected information only for the following legitimate purposes:

• Ensuring account creation, verification, and management.
• Processing deposit and withdrawal transactions.
• Providing bonuses, promotions, and rewards.
• Managing customer support services.
• Preventing fraud, money laundering, and other illegal activities.
• Implementing responsible gaming policies and monitoring potentially risky behavior.
• Improving service quality, fixing bugs, and optimizing the platform.
• Meeting legal obligations and responding to requests from regulatory authorities.
• Sending relevant promotional communications subject to your consent.

We never sell your personal information or transfer it to unauthorized third parties for commercial purposes.

Cookies and Tracking Technologies

mosbet uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the site; these cannot be disabled.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand site traffic and usage patterns.
• Security Cookies: To detect and prevent fraud.

You may reject non-essential cookies through your browser settings, but this may affect certain features of the site.

Sharing Information with Third Parties

mosbet may share your information with third parties in limited and specific circumstances. These circumstances are:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and gaming software providers — solely for the purpose of delivering required services.
• Legal Requirements: In response to lawful government or court orders, investigations, or regulatory directives.
• Fraud Prevention: To fulfill anti-money laundering (AML) and know your customer (KYC) obligations.
• Business Transfers: In the event of a company merger or acquisition, where the terms of this Policy will continue to apply.

All third-party service providers are contractually bound to comply with our privacy standards.

Data Security Measures

mosbet adopts industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Access Controls: Only authorized personnel are granted access to the information they need.
• Firewall and Security Monitoring: Continuous system monitoring and threat detection.
• Regular Security Audits: Periodic security reviews to identify and address system vulnerabilities.
• Staff Training: Regular training on data protection best practices.

However, no method on the internet is 100% secure, so we also advise you to keep your account password confidential and change it regularly.

User Rights

You have the following rights in relation to your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction or updating of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Object to Processing: The right to object to marketing communications or certain processing activities.
• Right to Data Portability: The right to receive a copy of your information in a machine-readable format.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, contact our support team via live chat or email. We will endeavor to respond to your request within 30 days of receipt.

Data Retention Period

mosbet retains your information only for as long as necessary:

• Active account data: For the full duration that the account remains active.
• Transaction records: For the period required under financial regulatory rules.
• After account closure: For as long as necessary to meet legal obligations and prevent fraud.
• Verification documents: For the retention period specified under applicable law.

Once the specified period has passed, your information will be securely deleted or anonymized.

Protection of Minors' Data

mosbet does not knowingly collect personal information from anyone under the age of 21. Our platform is operated exclusively for adults (aged 21 and over).

We verify age at the time of account registration and may request additional verification documents if there is any doubt about a user's age. If we discover that a minor has created an account, we will immediately close that account and delete the collected information.

If you believe that a minor is using our platform, please notify our support team immediately.

Third-Party Websites and Services

Our platform may have connections to third-party payment services or software providers. These third parties have their own privacy policies, and mosbet is not responsible for their data collection or use.

We recommend that you read the privacy policy of each third-party service separately. Payment processing services such as bKash, Nagad, Rocket, and Upay follow their own security and privacy standards.

Responsible Gaming and Data Processing

mosbet monitors your gaming behavior as part of its responsible gaming policy. The purpose of this monitoring is to identify problematic gambling behavior and provide support. This data is processed for the protection of users, not for marketing purposes.

If you wish to exclude yourself from gaming at any time (Self-Exclusion), you can find more details on our Responsible Gaming page. We will use your account information to process the self-exclusion request.

Privacy Policy Updates

mosbet periodically reviews this Privacy Policy and may update it as needed. For significant changes to the Policy, we will notify you in the following ways:

• By publishing a special notice on the website.
• By sending a message to your registered email address.
• By updating the "Last Updated" date at the top of this page.

By continuing to use our platform after any changes, you are considered to have agreed to the updated Policy. We therefore recommend that you visit this page periodically.

Applicable Law

This Privacy Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. Any dispute or claim relating to data protection shall be governed by the applicable laws of Bangladesh.

If you believe that we have processed your personal information in a manner contrary to this Policy, please contact us directly in the first instance. We will take your complaint seriously and work to resolve it promptly.